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Customer Service Frequently Asked Questions (FAQ's)
Question: Where is my order? -back to top
Answer: You may track the status of your order online by logging into your account or by contacting us!
Question: Why are my payment options? -back to top
Answer: We accept Visa, MasterCard, American Express, and Discover.
Question: How do I use a discount code on my order? -back to top
Answer: Simply enter your discount code you received with your last order or email newsletter into the field provided during checkout and your discount will automatically apply to your subtotal.
Question: Is this website secure? -back to top
Answer: You can shop or share personal information with confidence knowing that our website is SECURE from the latest threats from hackers and identity thieves. Every page of our website ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. We have partnered with a leading payment gateway, to offer safe and secure credit card and transactions for our customers. Network Solutions Protect Safe performs daily scans to detect website security weaknesses that could be exploited by hackers. To help address concerns about hacker access to confidential data, the "live" nsProtect Safe mark appears only when a web site meets the Network Solutions standards. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning Hacker Tested certification, can prevent over 99% of hacker crime.
Question: Why did I not get a confirmation that my order is complete? -back to top
Answer: If you were unable to complete your order, either your credit card may have been declined or your billing information did not match your credit card information. After three attempts, our system will block you from ordering for 24 hours. Remember as it states on our checkout page that each time you click the submit button you are authorizing that amount on your credit card even if you are declined. These authorizations will be removed from your statement in a few days by your bank. Please Contact Us if you are having problems checking out.
Question: What if I created duplicate orders? -back to top
Answer: If you experienced issues when checking out and made several attempts to complete a purchase, duplicate orders may have been created; however they will be considered not finalized as payment was not received. Only the purchase with payment received will be charged to your credit card. If you accidentally purchased duplicate orders, please Contact Us and we will either void the duplicate transaction or process a refund.
Question: How do I change or cancel and order? -back to top
Answer: Please contact us within 24 hours of placing your order to ensure order cancellations or changes are processed prior to being shipped out.
Question: Can I pay by Money Order? -back to top
Answer: If you would like to pay by Money Order follow through with your order just like you were going to pay with a credit card and when you check out choose "Money Order" payment option and complete your order. Your will receive a confirmation by email.
Question: How will the charge to my credit card show up on my statement? -back to top
Answer: Charges to your Credit Card Statement will read "G.S.C. Solutions Inc."
Question: Why can't I login into my account? -back to top
Answer: If you checked out as a guest, an online account was not created. You will need to register as a new customer if you have not created an account in the past. Please contact us for your order status or to reset a forgotten password.
Question: Do you ship outside of the US? -back to top
Answer: Sorry, at this time we do not ship outside of the US.
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